Our Service to You: Accessibility

This accessibility statement applies to the #GoFile service provided at secure.gofile.co.uk.

We want as many people as possible to be able to use this software. For example, that means you should be able to:

Zoom in up to 200% without the text spilling off the screen
Navigate most of the software using a keyboard
Use the software with screen readers and other assistive technologies

Compliance status

This software aims to conform with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

We have taken reasonable steps to ensure the service is accessible and usable, including consideration of keyboard navigation, screen reader compatibility, colour contrast, and responsive layouts.

Non-accessible content

Despite our efforts, some parts of the software may not be fully accessible. For example:

Some third-party components or dynamically generated content may have limited accessibility support
Certain documents or downloadable files (if applicable) may not yet be fully accessible

We are actively reviewing these areas and aim to improve accessibility where possible.

What we're doing to improve accessibility

Accessibility is considered during ongoing development and maintenance. We periodically review the software to identify and address accessibility issues and aim to improve compatibility with assistive technologies over time.

Feedback and contact information

If you experience any accessibility issues or need information in an alternative format, please contact us through our contact form at https://gofile.co.uk/contact-us/

We'll consider your request and aim to respond within a reasonable timeframe.

Enforcement procedure

If you are not satisfied with our response, you may contact the Equality Advisory and Support Service (EASS) for advice and support.

For anything else

We’re here to help! And as much as we seek to meet accessibility standards, we realise they might not cover your specific need. Just let us know how we can help you best.