Terms and Conditions

Name: #GoFile MTD Software
Brand: #GoFile
Rating: 5.0 (209 reviews)

By accessing this site and any pages thereof, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not access this site, or any pages thereof.

The content of this site, including without limitation, text, graphics, links or other items are protected by copyright.

These terms and conditions are governed by and interpreted in accordance with English law and the courts of England will have non-exclusive jurisdiction in respect of any dispute which may arise.

Who we are

#GoFile® is a registered trademark number UK00003601779

GoFile® is a registered trademark number UK00003699329.

#GoFile is a trading name of GOFILE Ltd., a limited company registered in England and Wales (registration number 13521210).

In this statement references to “we”, “us” and “our” relate to #GoFile. References to “our Website” or “the Website” relate to gofile.co.uk. References to “our Software” or “the Software” relate to secure.gofile.co.uk

What this agreement is about

This agreement describes how you may use our Website, Software and Services, and is made up of these terms and conditions, our Privacy Policy and, where you use the Software to process personal data about other people, our Data Processing Agreement.

We may change the terms and conditions of this agreement and our Privacy Policy at any time. Please ensure that you regularly check, read, understand and agree to the most recent version of this agreement and our Privacy Policy on our Website as you will be deemed to accept all changes if you continue to use our Website, Products or Services.

By using our Website, Products or Services, you agree to be bound by all terms and conditions laid out in this document, and in our Privacy Policy.

Use of Information and Materials

The information and materials available on our Website are general information, and are subject to change without notice. It does not constitute investment, legal, tax or other advice, nor is to be relied upon in making an investment or other decisions. You should obtain relevant and specific professional advice before making any business or investment decisions.

Although we have taken reasonable care in producing the information available on this site, we do not represent or warrant that the information or materials available on this site are free from errors or omissions or is suitable for your intended use. We expressly disclaim liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, and fitness for particular use, merchantability, and freedom from computer virus, is given in conjunction with such information and materials.

Your use of our Website and our Software

The Software lets you prepare and submit tax returns, filings and related documents to HMRC and, where offered, Companies House, using the figures and information you provide.

The Software is not a substitute for your own bookkeeping records. Where it performs calculations, checks or validations, these are based solely on the figures, dates and choices you enter, and they do not replace your own review. You are responsible for checking every return and filing before you submit it, and for the accuracy and completeness of the information it contains.

Where example spreadsheets and CSV files are offered, these are not intended for use as bookkeeping software. They are only provided as an example of how to generate and export figures in an acceptable format. Any calculations provided are simplified, and should not be used without verification by you that they are suitable for your use.

By use of our Website and our Software, you acknowledge that we are not your accountant and our Website should not be used as a substitute for professional accountancy advice.

Any calculations, graphs, charts or information, automated or otherwise, should be carefully checked, and you should not rely only on this information. The information and materials contained in this site, including without limitation, text, graphics, links or other items are provided “AS IS”, “AS AVAILABLE”.

Limitation of Liability

This clause sets out our entire liability to you which arises out of or in connection with this agreement whether in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise.

In no event will we be liable for any damages, including but not limited to, direct or indirect, special, incidental, or consequential damages, losses or expenses arising out of or in connection with this site or use thereof, or incurred as a result of any failure of performance, omission, error, defect, delay in operation or transmission, or system failure, even if we are advised of the possibility of such damages, losses or expenses.

We will not be responsible whether in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise for any of the following (even if we knew or should have known there was a possibility you could suffer or incur such loss or damage):

Loss of profit, business or revenue and/or depletion of goodwill or similar losses
Loss of use or loss of or damage to data/information inputted by you into our Website
Any interruption to your business or damage to information, however that interruption or damage is caused
Losses you suffer as a result of using our Website

Your and our responsibilities under this agreement are reasonable because they reflect that:

we cannot control how, and for what purposes, you use our Website, Products and Services
We have not developed our Website, Products and Services specifically for you
Although we follow good industry practice, it is not economically possible for us to carry out all the tests necessary to make sure that our Website, Products and Services are problem or error free

Nothing in this agreement excludes or limits any liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Links to other websites

This site may contain links to other websites operated by third parties. The content, accuracy, opinions expressed, and the other links provided by these resources are the responsibility of the respective website operators and owners, and are not reviewed, verified, monitored, or endorsed by us. We accept no responsibility or liability for any loss as a result of you acting or refraining from acting in reliance upon the content of other websites accessed through this site.

Your data and data protection

You own any data input into our Website, including all company and transactional information.

You have sole responsibility for your data's legality, reliability, integrity, accuracy and quality.

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy explains how we handle personal data about you and your users, for which we are the controller. Where you use the Software to process personal data about other people – such as the directors, employees or clients of the businesses you file for – you are the controller and we act as your processor under our Data Processing Agreement, which forms part of this agreement. The third parties we use to process data are listed on our subprocessors page.

We will use data you provide to:

Provide you with Products and Services you have requested
Undertake internal testing of our system to test, fix and improve the security, performance and provision of our Products and Services.

You warrant and represent that:

You will comply with applicable data protection laws.
You are authorised pursuant to applicable data protection laws to disclose any personal data which you disclose or otherwise provide to us regarding persons other than yourself
You will where required under applicable data protection laws obtain all necessary consents to disclose the personal data to us.

We may provide data that you transfer to us:

To third parties which supply services to us or which process information on our behalf (for example, payment providers). These third parties may have incidental access to your information, but access will be strictly limited to the minimum necessary.
To third parties that provide our services to you under their own name, for example through a partnership or license agreement with us
To law enforcement agencies, where required by law
To government agencies where required (such as HMRC) to provide you with the Services you have requested
To other persons or organisations in order to meet any legal obligations on us, including statutory or regulatory reporting
To any other person who has a legal right to require disclosure of the information

Account security

You are responsible for keeping your sign-in details confidential and for everything done under your account. We recommend that you enable two-factor authentication, which is available free in Settings, and that each person in your organisation uses their own login rather than sharing one. Tell us immediately if you believe your account has been accessed without permission. We will never ask you for your password or two-factor codes by email or telephone.

Technical support

We aim to provide reasonable technical support, where required. If you need support, or have a question about our system, something doesn't work, or you notice a bug, please send us a support request. You can send support requests via the Support form or the Contact form on our Website.

We will take steps to resolve any technical issues you report within a reasonable timeframe, and will keep you updated about your support request.

Please note, technical support is currently limited to regular UK office hours, and is not available on weekends. Any requests received outside of these times will be reviewed during regular office hours.

We do not provide technical support or assistance for any hardware, third-party software (such as your internet browser), services or other equipment (such as your computer).

Intellectual Property Rights

Although you have rights to use our Website, Products and Services as described in this agreement, you do not own any of the intellectual property rights in our Website or any of its related logos. We (or the third party from whom we obtain our rights if we are not the owner) continue to own the intellectual property rights in our Website and any related logos, including any software we provide to replace all or part of our Website. The only rights you have to our Website are set out in this agreement.

You undertake not to use our name, domain, branding or logo in any promotion or marketing or other announcement without prior written authorisation.

Trademarks, Logos and Brand Rights

#GoFile is a registered trademark, under registration number UK00003601779

You may not use the #GoFile name, logos and branding without prior written authorisation.

Subscriptions and payments

Before you can submit a paid filing or use a paid service, you must purchase or subscribe to the relevant Service at the prevailing rate.

Subscriptions are automatically renewed until cancelled. You can cancel your subscription as described in the Cancellation clause below.

If you add services during the subscription term, changes to your account will be pro-rated from the date you make the change.

Subscription cancellations

If you do not wish to renew your subscription, you can cancel at any time through Your Billing > Your Subscription before your next renewal.

Once cancelled, your subscription will automatically expire on its renewal date. Purchased subscription time is non-refundable.

Closing of your account

You may request us to close and delete your account at any time. If you do this, your account will be closed within 3 business days of your request. Please ensure you have saved any data you wish to keep. We may retain information where we have a legal obligation or other lawful reason to do so. See our Privacy Policy for details.

If your account is inactive, appears to have never been used after the initial registration, or has not been accessed in the past 3 years, we reserve the right to close your account. Before we do this, we will contact you to confirm whether you still require our services. If we do not receive a reply, or you do not log into the service within 30 days, we will remove your data and close your account, except where we have a legal obligation or other lawful reason to retain it.

We may also close or restrict your account if your subscription fees remain outstanding (where you have paid services).

We may also close your account, or reduce functionality, if we decide to no longer offer a specific feature, or where provision of a Service becomes impossible. If you have paid money for a specific feature or Service that we no longer offer, if there is time outstanding on your subscription you may request a pro-rata refund.