Your Privacy Matters to Us

This is our privacy policy. Please read it carefully because it explains how we collect and use information about you. By taking any of the actions referred to in this privacy policy, you agree that we may collect and use your information in the ways described.

Who we are

#GoFile is a trading name of GOFILE Ltd., a limited company registered in England and Wales (registration number 13521210).

In this privacy statement references to “we”, “us” and “our” relate to #GoFile. References to “our Website” or “the Website” relate to

We are governed in the UK by the Data Protection Act – and from the 25th of May 2018, we are governed by the EU-wide GDPR.

This privacy policy describes the information we hold on you, how we use the information you provide, and your rights under the GDPR.

How we collect information

We will collect information from you if you:

  • register to use our website; this will include your contact information such as your name and email address. We may ask you to provide additional information about your business and preferences on a voluntary basis;
  • provide additional voluntary information about your business and financial activities. This information may be needed for us to provide you with services via our website.
  • complete online forms, write reviews, take part in surveys, write posts on any message boards, post any blogs, enter any competitions or prize draws, download information such as white papers or other publications, or participate in any other interactive areas that appear on our website or which we offer to you from time to time
  • contact us offline for example by telephone, fax, email or post.

We also collect information about your visit to our website or use of our products or services using cookies or similar technologies

Your information accuracy

If we hold any information about you which is incorrect or if there are any changes to your details please let us know so that we can keep our records accurate and up to date. If you would like to update your records or see a copy of the information that we hold about you, you can contact us at our Registered Office address above. You may also send a secure message to the support team, after logging into your account.

How we store information

As far as is practical and possible, your data is stored encrypted at rest. This means that even if data is stolen, it cannot be read by a third party. We use the very latest algorithms to ensure that your data is kept safe, even in the event of a breach.

How long we keep information

Information and data is only held as long as is necessary, and as long as you consent to its being held. Since our service is used to create and hold financial records, we will maintain records for 6 years from the end of the latest financial year, to comply with HMRC legislation. After 6 years has elapsed, we will contact you to confirm whether you still need the old information, whether it should be archived, or whether we can remove it from our servers.

You have the right to close your account, and have all your data removed at any time. If you would like your data removed from our servers, please contact us, and this will be completed within 3 business days.

If your account appears to be dormant – for example, where you have not accessed our service for 3 months, and do not have an active subscription with us, we will contact you to confirm whether you still require our services. If we do not receive a reply, or you do not log into the service within 30 days, your account will be deactivated, and your data will be removed from our servers.

What we use your information for

  • We will use your information to provide any information and services that you have requested or any products that you have ordered. We may also ask you for feedback on your use of our products, services or our website. We may use your information for marketing purposes – with your consent – as described in the Marketing paragraph below. We may also use and analyse the information that we collect so that we can administer, support, improve and develop our website and the products and services we offer.

Sharing your information

We may share your information with:

  • third parties which supply services to us or which process information on our behalf (for example, payment providers). These third parties may have incidental access to your information, but access will be strictly limited to the minimum necessary.
  • third parties that provide our services to you under their own name, through a partnership or license agreement with us.
  • third parties where expressly requested by you. This may include, for example, submitting data to HMRC on your behalf when you ask us to.
  • third parties where required to by law.
  • another organisation to whom we transfer our agreement with you.

We may pass collective, anonymised information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you.

Your data and HMRC

Whenever you submit data to the HMRC using our service, the data included in that submission is governed by their own Privacy Policy. You can review the HMRC Privacy Policy here:

Also relevant is the HMRC Transaction Monitoring Privacy Notice. Please review this document here:


We may use your information to contact you with details about our products and services which may be of interest to you. We will only use your email address to contact you in this way where we have received your explicit consent to do so. Your consent can be given or withdrawn by logging into your account, and changing the options in Settings > Your Preferences.

Cookies and Traffic Data

We use cookies on this website. Cookies are small amounts of data sent to your web browser by a webserver. You can see them as small text files inside your ‘Temporary Internet Files’ folder in Windows. We may use the information we obtain from the cookie in the administration of this website, to provide services you have requested, to improve the website’s usability and to analyse how the services are used.

We use the following cookies on this website:

Session cookies – These are temporary cookies which we use on our websites and in some of our products or services to identify you, for example when you log in. Session cookies are deleted when you close your browser or leave your session in the product or service. We may also use session cookies and similar technologies in our products or services from time to time where this enables us to offer you certain features of the product or service or where it may help us to improve the product or service.

Persistent cookies – Persistent cookies enable our website, product or service to remember your preferences on our website – for example where you use the ‘Remember Me’ function during log in. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service.

Web analytics cookies and similar technologies – Our website, products and services use several web analytics cookies and services. Web analytics cookies allow us to recognise and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better.

How to disable cookies

You may be able to configure your browser to restrict cookies or block all cookies if you wish. However please note that this may prevent certain parts of our website, products or services, from working – you may not be able to log in to your account, for example. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the Internet Advertising Bureau website

Changes to our privacy policy

We may change our privacy policy from time to time. Changes will be reflected in this document.

Security and storage of information

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. Unfortunately, the internet is not always secure therefore, although we will do our best to protect your personal data, we cannot guarantee the security of your data which is transmitted to our website or other products and services via an internet or similar connection and any transmission will be at your own risk. If we have given you (or you have chosen) a password to access certain areas of our website, product or service please keep this password safe.

Transfers outside of Europe

Personal data in the European Union is protected by data protection laws but other countries do not necessarily protect your personal data in the same way. Our website and its data are hosted in the European Union; however if you access our website, products or services from elsewhere, or through a licensed partner, this means that we may transfer any information which is submitted by you through the website, product or service to you at your location, or through the partner at their location. When you send an email to us, this will be stored on our email servers which are hosted in the United States. We have taken steps to ensure that our hosting provider uses the necessary level of protection for your information but if you do not want your information to be transferred outside the EEA you should not use our website, product or service or contact us via email.

Other sites

If you follow a link from our website, product or service to another site or service, this policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.

Partnerships and license agreements

If you access our service via a third party, for example through a licensed partner, we may share your data with them. If you access our service through a third party, use of and access to your data will be governed by their Privacy Policy in addition to our Privacy Policy.

Frequently Asked Questions

Will you sell my data, or use it for research etc.?

No, we do not use your data for purposes not disclosed in this document, and we do not share it with third parties.

Can you remove all my data?

If you want to remove all your data, please contact support, and all your data will be removed from our servers.

If you have any further questions please contact us.

Further information

If you would like further information about data protection please visit the Information Commissioner’s site at